Complaint Procedures

Complaint Procedures

  1. The County has established discrimination complaint procedures and will take prompt and reasonable action to investigate and eliminate discrimination when found.  Any person who believes that he or she has been subjected to discrimination based upon race, color, national origin, sex, age, disability, religion, income or family status in any of the County’s programs, services or activities may file a complaint with the County Title VI/Nondiscrimination Coordinator:  Rebecca Cable, filling in for the Human Resources Manager, 600 South Commerce Avenue, Sebring, Fl 33870 HRManager@highlandsfl.gov Phone: (863) 402-6509 Fax: (863) 402-6508 Florida Relay Services 711
  2. If possible, the complaint should be submitted in writing and contain the identity of the complainant; the basis for the allegations (i.e. of race, color, national origin, sex, age, disability, religion, income or family status); and a description of the alleged discrimination with the date of the occurrence.  If the complaint cannot be submitted in writing, the complainant should contact the Title VI/Nondiscrimination Coordinator for assistance.
  3. The Title VI/Nondiscrimination Coordinator will respond to the complaint within thirty (30) calendar days and will take reasonable steps to resolve the matter.  Should the County be unable to satisfactorily resolve a complaint, the County will forward the complaint, along with a record of its disposition to the appropriate District of the Florida Department of Transportation (FDOT).
  4. The Title VI/Nondiscrimination Coordinator has easy access to the County Administrator and is not required to obtain approval to discuss discrimination issues with the County Administrator.  However, should the complainant be unable or unwilling to complain to the County, the written complaint may be submitted directly to the Florida Department of Transportation (FDOT).  FDOT will serve as a clearing house, forwarding the complaint to the appropriate state or federal agency:

Florida Department of Transportation
Equal Opportunity Office
ATTN: Title VI Complaint Processing
605 Suwannee Street MS 65
Tallahassee, Florida  32399

Refer to Policy 902:1 of the Highlands County Personnel Rules & Regulations Manual